Travel claim

Need to make a claim? Find the information you are looking for here
Travel Claim

What you'll need before you begin


Policy details


Circumstances with supporting documents to evidence the loss


Journey location, dates and original booking date


Total cost of booking and any refund


Advise any additional expenses, because of this loss


Confirm if any other trip or travel insurance

Notify us of your claim

Please select your branch from the dropdown list below, all online claims notifications will be reviewed within 48 hours. Please complete as much information as possible so that we can help process your claim.

London Great Tower Street Contact information

Claims contact number

Out of hours number

Claims email address

Upload up to 3 files. Max file size: 5MB per file

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Thank you for your email, a member of the claims team will endeavour to respond in the next 2 working days, if the matter is urgent, then please call the phone number aligned to your nearest branch.
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What happens next?

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Broker submits your claim with insurers

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A claim form may be asked for

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Insurers will validate once all documentation presented

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If accepted, insurers will present a settlement offer

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Any limit of cover will be identified

Frequently asked claims questions

Answers to questions that you might find useful. Can't find what you're looking for? Get in touch, our dedicated claims team will be happy to help.

How will I know if my claim will be covered?

Insurers will review all submitted information/documentation and confirm to us if the claim is accepted. When we receive this confirmation, we will update you. In the event a claim is not accepted we will be informed by the Insurer with their reasonings and discuss this direct.

Will my premium increase following a claim?

Possibly, however difficult to confirm as other claims under the policy will be considered in addition, market conditions will also be relevant and until the claim settles reserves are applied based on information available at the time.

How long will my claim take?

It is difficult to advise, and every claim is different. We will ensure we monitor your claim from report to ensure the claim is progressing. We will provide an update to you, when necessary.

What is a policy excess?

This is the portion of the claim you are responsible for paying. Please refer to your policy schedule to identify the applicable excess.

How long do I have to report a claim?

Generally, insurers require you to report all matters as soon as you are aware, or the incident happens.  Please consult your policy Terms & Conditions to confirm any specific requirements.

How will I receive my settlement?

Insurers will confirm how they will issue your settlement, this can be via Bank Transfer or Cheque. We will confirm this with Insurers.